At Zaira Mountain, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below:

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.

  • The product is unused, in its original packaging, and in the same condition you received it.

2. Time Frame

You must contact us within 48 hours of receiving your order to request a return or exchange.
Requests made after 48 hours will not be eligible for return or refund.

3. How to Request a Return

To initiate a return, please email us at [email protected] with:

  • Your order number

  • Photos of the product and packaging

  • A brief explanation of the issue

Our team will review your request and provide instructions for the next steps.

4. Refunds

  • If your return is approved, you will receive a full refund in the original form of payment (for COD orders, refund will be arranged via cash.

  • Refund processing time is 5–7 business days after the returned product is received and inspected.

5. Non-Returnable Items

We do not accept returns or refunds for:

  • Products that have been used, worn, or damaged after delivery.

  • Requests made after the 48-hour return window.

6. Return Shipping

If a return is approved, we will provide instructions. Return shipping costs will be covered by Zaira Mountain in the case of damaged, defective, or incorrect products.

For any questions or concerns, please contact:
📧 [email protected]